Last Updated: November 29, 2025
Introduction
Your privacy is important to us. This Privacy Policy explains how The Nirvana Experience ("we," "us," or "our") collects, uses, protects, and shares your personal information when you use our website, purchase tickets, or attend our events.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
Information We Collect
Personal Information
We collect the following personal information when you use our services:
- Name: Your full name for ticket registration and identification
- Email Address: For order confirmations, updates, and communications
- Phone Number: For contact purposes and event notifications
- Payment Details: Credit/debit card information or other payment methods processed securely through our payment partners
- Age/Date of Birth: To verify age restrictions for events
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages viewed and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
Event-Related Information
During events, we may collect:
- Photos and videos for promotional purposes
- Feedback and survey responses
- Entry and exit times (for security purposes)
How We Use Your Information
We use your personal information for the following purposes:
- Process Transactions: To complete ticket purchases and table reservations
- Event Management: To manage registrations, send confirmations, and provide event updates
- Communication: To send you important information about your tickets, event changes, or cancellations
- Marketing: To send promotional offers, newsletters, and announcements about upcoming events (you can opt-out at any time)
- Customer Support: To respond to your inquiries and provide assistance
- Analytics: To understand how our website is used and improve user experience
- Security: To prevent fraud and ensure the safety of our events
- Legal Compliance: To comply with applicable laws and regulations
Information Sharing
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We work with trusted third-party service providers who assist us in operating our website, processing payments, sending emails, and managing events. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect it.
Payment Processors: Payment information is processed by secure third-party payment gateways (such as Paystack). We do not store complete credit card information on our servers.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Protection and Security
We take the security of your personal information seriously and implement industry-standard security measures to protect it, including:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage of personal information
- Regular security audits and updates
- Restricted access to personal data on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you
- Correction: You can request that we correct any inaccurate or incomplete information
- Deletion: You can request that we delete your personal information, subject to legal obligations
- Opt-Out: You can unsubscribe from marketing emails by clicking the unsubscribe link in our messages
- Data Portability: You can request a copy of your data in a machine-readable format
To exercise any of these rights, please contact us using the information below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: thenirvanaexp2022@gmail.com
Phone: +233555638755
Website: https://thenirvanaexperience.com/
By using The Nirvana Experience website and services, you acknowledge that you have read and understood this Privacy Policy.